Voice of Customer
We don't need to tell you about the importance of customer feedback. But what we do want to tell you is that we can help. First, we work with you to create meaningful questions. Then, we can use on-screen advertisements or cues to drive passengers to the survey. Using our distribution network to securely move the results back to our offices for analysis and reporting.
The objective is to find meaningful insights that lead to results oriented actions. We wouldn't presume to tell you how to do your job. But we can help ensure you are right more times than you are wrong.
Types of questions that you can ask:
- Multiple choice
- Open-ended (both single line and essay)
- Ordinal scale
- Interval scale
- Rank order
Start getting closer to your customer today through a voice of customer program.
